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	<title>eSoft Interactive's Blog &#187; support</title>
	<atom:link href="http://esoftinteractive.com/blog/index.php/tag/support/feed/" rel="self" type="application/rss+xml" />
	<link>http://esoftinteractive.com/blog</link>
	<description>Everything about the team, the games and mobile stuff!</description>
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		<title>We&#8217;re now on Facebook!</title>
		<link>http://esoftinteractive.com/blog/2009/03/25/were-now-on-facebook/</link>
		<comments>http://esoftinteractive.com/blog/2009/03/25/were-now-on-facebook/#comments</comments>
		<pubDate>Wed, 25 Mar 2009 02:05:16 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[Off-topic]]></category>
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		<guid isPermaLink="false">http://esoftinteractive.com/blog/?p=59</guid>
		<description><![CDATA[
Social networking is the buzz these days and we finally joined the bandwagon! We figured that creating a Facebook page can add a more personal touch as to how we handle our support, updates and releases.  We&#8217;re even planning to release our beta programs on Facebook if possible&#8211;we&#8217;re still in the process of exploring [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.esoftinteractive.com/blog/images/03252009.gif" alt="eSoft Interactive on Facebook" /></p>
<p>Social networking is the buzz these days and we finally joined the bandwagon! We figured that creating a Facebook page can add a more personal touch as to how we handle our support, updates and releases.  We&#8217;re even planning to release our beta programs on Facebook if possible&#8211;we&#8217;re still in the process of exploring its capabilities and features.  <a href="http://www.facebook.com/pages/eSoft-Interactive-Games/59911631093?ref=s">Join us on Facebook</a> and <strong>become a fan</strong> now!  Tell us your unique eSoft Interactive game story!</p>
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		<title>A blessed new year to all!</title>
		<link>http://esoftinteractive.com/blog/2009/01/07/a-blessed-new-year-to-all/</link>
		<comments>http://esoftinteractive.com/blog/2009/01/07/a-blessed-new-year-to-all/#comments</comments>
		<pubDate>Wed, 07 Jan 2009 12:30:47 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
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		<guid isPermaLink="false">http://esoftinteractive.com/blog/?p=51</guid>
		<description><![CDATA[
In behalf of the entire eSoft Interactive team, I would like to greet everyone a blessed new year ahead! Thank you for supporting us all these years and we hope you can join us again in a fun-filled year of gaming!


Bookmark It













]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.esoftinteractive.com/blog/images/01072009.gif" alt="Happy New Year!" /></p>
<p>In behalf of the entire <a href="http://www.esoftinteractive.com/">eSoft Interactive</a> team, I would like to greet everyone a blessed new year ahead! Thank you for supporting us all these years and we hope you can join us again in a fun-filled year of gaming!</p>
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		<title>Game design and development &#8211; Part 5: Product release</title>
		<link>http://esoftinteractive.com/blog/2008/11/08/game-design-and-development-part-5-product-release/</link>
		<comments>http://esoftinteractive.com/blog/2008/11/08/game-design-and-development-part-5-product-release/#comments</comments>
		<pubDate>Sat, 08 Nov 2008 02:41:31 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
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		<guid isPermaLink="false">http://esoftinteractive.com/blog/2008/11/08/game-design-and-development-part-5-product-release/</guid>
		<description><![CDATA[
This part of the development phase is our most favorite because this is the time where our schedules loosen up, things become less hectic and everybody gets excited as to how the &#8220;real&#8221; public will accept our software.  But Product release isn&#8217;t just about creating a package for the game files and uploading them [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.esoftinteractive.com/blog/images/11082008.gif" alt="Product release. Yaaay!" /></p>
<p>This part of the development phase is our most favorite because this is the time where our schedules loosen up, things become less hectic and everybody gets excited as to how the &#8220;real&#8221; public will accept our software.  But <strong>Product release</strong> isn&#8217;t just about creating a package for the game files and uploading them to our online store, it also involves pre-release marketing, product page development and advertising.  Before a new title is released to the public, a product page showcasing the game&#8217;s features will be created first and then added to our online store.  After this, a press release statement is sent out to all our media partners.  Banner ads are created by the art team and forwarded to our merchants.  Press copies are handed out to online reviewers.  A message board for the new title is also created so we can easily get feedback from our customers and further improve the game should the need arises.  At <strong>eSoft</strong>, it&#8217;s not just about selling and generating revenues from our products.  We treat our software like our babies, which means we provide regular updates to further improve them and also to support new devices that come out every so often.  More than the profit itself, our major fulfillment comes from the players and customers who send us their thoughts and comments about our software.  <a href="http://www.esoftinteractive.com/contactus.html">Let us know what you think about our products!</a></p>
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		<title>Get ready to be TOTEMized!</title>
		<link>http://esoftinteractive.com/blog/2008/10/07/get-ready-to-be-totemized/</link>
		<comments>http://esoftinteractive.com/blog/2008/10/07/get-ready-to-be-totemized/#comments</comments>
		<pubDate>Tue, 07 Oct 2008 15:43:17 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[Work]]></category>
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		<guid isPermaLink="false">http://esoftinteractive.com/blog/2008/10/07/get-ready-to-be-totemized/</guid>
		<description><![CDATA[
After months of brainstorming, planning, development and design, our first game of the year has finally been released!  Make way for&#8211;Totem!  Totem is an action puzzle game that challenges the player&#8217;s reflex and reaction skills.  The idea of the game came from our fondness with Lego bricks and Erick&#8217;s dream of Jack [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.esoftinteractive.com/blog/images/10072008.gif" alt="Totem for Windows Mobile!" /></p>
<p>After months of brainstorming, planning, development and design, our first game of the year has finally been released!  Make way for&#8211;<a href="http://www.esoftinteractive.com/ppc-totem.html">Totem</a>!  <a href="http://www.esoftinteractive.com/ppc-totem.html">Totem</a> is an action puzzle game that challenges the player&#8217;s reflex and reaction skills.  The idea of the game came from our fondness with <strong>Lego</strong> bricks and <strong>Erick&#8217;s dream</strong> of Jack climbing a totem pole that reaches outwards to the sky instead of a beanstalk.</p>
<p><a href="http://www.esoftinteractive.com/ppc-totem.html">Totem</a> is available for all Windows Mobile devices (WM5 and WM6 included) and supports 240&#215;240 square screens, 240&#215;320 portrait screens and 320&#215;240 landscape screens.  This game will definitely keep players glued to their device for hours of fun and excitement.  And to add some more challenge, players can even post their scores online through the <a href="http://www.esoftinteractive.com/toscores.php">Totem Leaderboards</a>.</p>
<p>Everyone can grab a <a href="http://www.esoftinteractive.com/ppc-totem.html">free trial copy here</a> and play <a href="http://www.esoftinteractive.com/ppc-totem.html">Totem</a> to their heart&#8217;s content. <img src='http://esoftinteractive.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>Is Technology aging rapidly?</title>
		<link>http://esoftinteractive.com/blog/2008/07/08/is-technology-aging-rapidly/</link>
		<comments>http://esoftinteractive.com/blog/2008/07/08/is-technology-aging-rapidly/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 02:56:10 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
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		<guid isPermaLink="false">http://esoftinteractive.com/blog/2008/07/08/is-technology-aging-rapidly/</guid>
		<description><![CDATA[
At eSoft Interactive, it’s more than just releasing games to the public. There are many different things we have to be concerned about.  Recently we upgraded our computers to Intel-Based MacBooks, which we are very proud to own. Since BootCamp is available for free, this allows us to have Windows XP, working hand in [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.esoftinteractive.com/blog/images/07082008.gif" alt="Mobile Device keyboard" /></p>
<p>At <a href="http://www.esoftinteractive.com/">eSoft Interactive</a>, it’s more than just releasing games to the public. There are many different things we have to be concerned about.  Recently we upgraded our computers to <a href="http://www.apple.com/macbook/">Intel-Based MacBooks</a>, which we are very proud to own. Since <a href="http://www.apple.com/macosx/features/bootcamp.html">BootCamp</a> is available for free, this allows us to have <a href="http://www.microsoft.com/windows/products/windowsxp/default.mspx">Windows XP</a>, working hand in hand with OSX on a solid and stable hardware. But there’s a concern with technology that happens to be a big question to developers; and many technology enthusiasts. What’s happening on June 30th, 2008 is a big regard to many companies. <a href="http://www.microsoft.com/windows/products/windowsxp/default.mspx">Windows XP</a> sales will be discontinued, the operating system will be phased out and Windows Vista will be on the forefront of many new computers. Free support will still be available until April of 2009, but extended support (which is not free) will be until 2014 only according to <a href="http://blogs.zdnet.com/microsoft/?p=1456">ZDNet</a>.  As developers, we have to stay up-to-date when it comes to software and hardware technology. We all know that new technology is not cheap and can be very expensive (cough…<a href="http://www.apple.com/iphone/">iPhone</a> Generation 1…) which is why our developments will be heavily affected by this and we will have to carefully assess how upgrading will impact our operations.</p>
<p>Here at <a href="http://www.esoftinteractive.com/">eSoft</a>, we love to see and read about the latest technology. The future is starting to become more interactive, and many people just want to look inside of it. We don’t know if we could be developing for multi-touch devices in the future (maybe <a href="http://microsoft.blognewschannel.com/archives/2008/01/06/exclusive-windows-mobile-7-to-focus-on-touch-and-motion-gestures/">Windows Mobile 7</a> will have this cool technology). We will have to wait and see what the future holds for us. What do you think what will happen to mobile devices in the future?</p>
<p><em>Photo borrowed from <a href="http://www.pocketables.net/">Pocketables.net</a>.</em></p>
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		<title>The game plan&#8230;</title>
		<link>http://esoftinteractive.com/blog/2008/06/28/the-game-plan/</link>
		<comments>http://esoftinteractive.com/blog/2008/06/28/the-game-plan/#comments</comments>
		<pubDate>Sat, 28 Jun 2008 02:43:39 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
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		<guid isPermaLink="false">http://esoftinteractive.com/blog/2008/06/28/the-game-plan/</guid>
		<description><![CDATA[
You&#8217;re probably wondering why we don&#8217;t have any new mobile games yet?  Most of our efforts over the past six months were spent on backend stuff like migrating to a new webhost, establishing better customer support procedures and policies, transferring to a new partner and lots more.  We&#8217;ve done this to prepare the [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.esoftinteractive.com/blog/images/06282008.gif" alt="The game plan..." /></p>
<p>You&#8217;re probably wondering why we don&#8217;t have any new mobile games yet?  Most of our efforts over the past six months were spent on backend stuff like migrating to a new webhost, establishing better customer support procedures and policies, transferring to a new partner and lots more.  We&#8217;ve done this to prepare the company for our future plans: to ensure quality in all our future software titles and to create better online customer interaction.  Now for the good news: The next half of the year will be spent on new titles and ports, yay!  We are currently brainstorming on new game ideas (which we don&#8217;t have dates yet and hopefully gets released as scheduled), working on several game ports and preparing for new platforms to release on!  Be sure to join our mailing list so we can keep you posted.  Fun times ahead! <img src='http://esoftinteractive.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>If you have something to share or have a great game idea in mind, please feel free to post here or drop us an email!</p>
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		<title>So what exactly is eSoft Interactive?</title>
		<link>http://esoftinteractive.com/blog/2008/06/23/so-what-exactly-is-esoft-interactive/</link>
		<comments>http://esoftinteractive.com/blog/2008/06/23/so-what-exactly-is-esoft-interactive/#comments</comments>
		<pubDate>Mon, 23 Jun 2008 03:02:43 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
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		<guid isPermaLink="false">http://esoftinteractive.com/blog/2008/06/23/so-what-exactly-is-esoft-interactive/</guid>
		<description><![CDATA[
Contrary to what most people think, eSoft Interactive is actually a home-based indie company.  Although we have established connections and partnerships outside the country, most of the operations and developments are still done at home.  The games that we made (and you have played) were born in the confines of a home situated [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.esoftinteractive.com/blog/images/06232008.gif" alt="Where it all started..." /></p>
<p>Contrary to what most people think, <a href="http://www.esoftinteractive.com/">eSoft Interactive</a> is actually a home-based indie company.  Although we have established connections and partnerships outside the country, most of the operations and developments are still done at home.  The games that we made (and you have played) were born in the confines of a home situated in the remote areas of <strong>Bulacan</strong>, a huge province <strong>north of Metro Manila</strong>, the capital of <strong>the Philippines</strong>.</p>
<p>It&#8217;s not a one-man show though, we have a dedicated team who makes sure that the company lives by its mission and vision. <strong>Erick</strong> is in charge of operations, support and design works.  <strong>May</strong> and <strong>Tim</strong> are both focused on programming, design and development.  <strong>Ben</strong> is our porting guru.  <strong>Taylor</strong> handles all web-related stuff.  From time to time, we also acquire the services of <a href="http://www.stronghold.at/">Stefan</a> (artworks), <strong>Sherwin</strong> (artworks), <a href="http://www.groovyaudio.com/">Yannis</a> (Sounds and music) and <a href="http://www.jaybot7.com/">Jason</a> (Sounds and music).</p>
<p>Over the years, the team&#8217;s goal was to always start small and dream big.  We deeply prioritize our customers and our objective is to create high-quality games and interactive applications which people will enjoy.  Rest assured, we will continue to develop engaging and fun games for your mobile device in the years to come!  <a href="http://www.esoftinteractive.com/">eSoft Interactive</a> has been around for 5 years running now and we never would have gotten here if it weren&#8217;t for <strong>YOUR</strong> support.  Thank you!</p>
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		<title>Send us an email via our support page&#8230;</title>
		<link>http://esoftinteractive.com/blog/2008/06/09/send-us-an-email-via-our-support-page/</link>
		<comments>http://esoftinteractive.com/blog/2008/06/09/send-us-an-email-via-our-support-page/#comments</comments>
		<pubDate>Mon, 09 Jun 2008 08:23:45 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
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		<description><![CDATA[
Our support(at)esoftinteractive(dot)com email account receives thousands of spam emails everyday. Because of this we apologize for not being able to get back to your emails lately. To be sure that we receive your support emails please course them through our support page. Emails from this page will not go through our spam filters anymore which [...]]]></description>
			<content:encoded><![CDATA[<p><img align="top" src="http://www.esoftinteractive.com/blog/images/06092008.gif" /></p>
<p>Our <strong>support(at)esoftinteractive(dot)com email</strong> account receives thousands of spam emails everyday. Because of this we apologize for not being able to get back to your emails lately. To be sure that we receive your support emails please course them through our <a target="_blank" href="http://www.esoftinteractive.com/contactus.html">support page</a>. Emails from this page will not go through our spam filters anymore which means we can reply to them quickly. Likewise if you sent us a support email lately and you haven&#8217;t received any reply yet we encourage you to please re-submit your support issue using the <a target="_blank" href="http://www.esoftinteractive.com/contactus.html">support page</a> as well. We sincerely apologize for any inconvenience this may have you.</p>
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		<title>Check out our Feb 2008 eNewsletter!</title>
		<link>http://esoftinteractive.com/blog/2008/02/13/check-out-our-feb-2008-enewsletter/</link>
		<comments>http://esoftinteractive.com/blog/2008/02/13/check-out-our-feb-2008-enewsletter/#comments</comments>
		<pubDate>Wed, 13 Feb 2008 00:38:30 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
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		<description><![CDATA[We have just released an update for PPC Transport Tycoon Deluxe! The new version has better support for QVGA and VGA devices! Also if you haven&#8217;t yet joined the Traffic Jam craze grab these titles now!
eSoft Interactive has recently partnered with Alawar Entertainment to bring you the latest and coolest PC casual games exclusively! First [...]]]></description>
			<content:encoded><![CDATA[<p>We have just released an update for <a href="http://www.esoftinteractive.com/openttd.html">PPC Transport Tycoon Deluxe</a>! The new version has better support for QVGA and VGA devices! Also if you haven&#8217;t yet joined the <strong>Traffic Jam craze</strong> grab <a target="_blank" href="http://www.esoftinteractive.com/ppc-tj2.html">these titles</a> now!</p>
<p><a target="_blank" href="http://www.esoftinteractive.com/">eSoft Interactive</a> has recently partnered with <a target="_blank" href="http://www.alawar.com/">Alawar Entertainment</a> to bring you the latest and coolest PC casual games exclusively! First in our line-up is this amazing arcade game called <a target="_blank" href="http://www.esoftinteractive.com/ff.html">Farm Frenzy</a>! Check it out now!</p>
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		<title>eSoft Interactive partners with World Vision: Philippines</title>
		<link>http://esoftinteractive.com/blog/2008/02/02/esoft-interactive-partners-with-world-vision-philippines/</link>
		<comments>http://esoftinteractive.com/blog/2008/02/02/esoft-interactive-partners-with-world-vision-philippines/#comments</comments>
		<pubDate>Sat, 02 Feb 2008 02:45:14 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
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		<description><![CDATA[
World Vision is an international Christian development organization              committed to uplift the lives of less fortunate people and communities in more than 90 countries worldwide. World Vision partners with the local people&#8217;s organizations and other concerned agencies to implement projects that focus [...]]]></description>
			<content:encoded><![CDATA[<p><img align="top" src="http://www.esoftinteractive.com/blog/images/02022008.gif" /></p>
<p><a target="_blank" href="http://www.worldvision.org.ph/"><strong>World Vision</strong></a> is an international Christian development organization              committed to uplift the lives of less fortunate people and communities in more than 90 countries worldwide. <strong>World Vision</strong> partners with the local people&#8217;s organizations and other concerned agencies to implement projects that focus especially on the needs of children. Recently <a target="_blank" href="http://www.esoftinterative.com/"><strong>eSoft Interactive</strong></a> has become a <strong>World Vision</strong> partner. For every copy of any <strong>eSoft Interactive</strong> game sold from our online store 50 cents will be donated to <strong>World Vision</strong> to support children&#8217;&#8217;s education. We may not be a huge player in the gaming industry but here at <strong>eSoft Interactive</strong> our passion does not only lie on making quality and engaging games after all there&#8217;s nothing more fulfilling than helping those who are less fortunate. Give a <a target="_blank" href="http://www.esoftinterative.com/">gift of game</a> now and give the gift of education!&#8217;</p>
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